We work hard to deliver the best possible prices on flights, hotels, vacation packages, car rentals, cruises, and other travel services. This Refund Policy is designed to be completely transparent. By completing a booking on www.travoplanners.com, you agree to this policy in full.
Important: Travoplanners acts only as an agent. All refunds, credits, penalties, and rules are ultimately controlled by the third-party service provider (airline, hotel, cruise line, tour operator, etc.). We will always assist you, but we cannot override their decisions.
1. Refund Eligibility
1.1 Customer-Initiated Cancellations
- Deposits are generally non-refundable and are clearly marked as such during booking.
- Non-refundable services (most low-cost carrier tickets, Basic Economy fares, many hotel rates, vacation packages, and cruises) remain non-refundable even within 24 hours of booking.
- Any refund or credit is possible only if the service provider explicitly allows it.
1.2 Cancellations or Changes by Travoplanners
In rare cases where we must cancel or significantly modify your booking, we will offer suitable alternatives or coordinate a refund/credit according to the provider’s policy.
1.3 Force Majeure
Refunds or credits for events such as natural disasters, pandemics, war, or government restrictions are governed solely by the service provider.
1.4 No-Shows
Failure to cancel before the provider’s deadline automatically forfeits any refund or credit eligibility.
2. Refund Request Process
- All refund or cancellation requests must be made by contacting our Customer Support team: Phone: +1 (xxx) xxx-xxxx (24/7) Email: support@travoplanners.com
- Provide your booking reference number.
- Requests are processed in the order received.
- You will receive an email acknowledgment, but this does not guarantee approval.
- Full processing (including provider approval and funds appearing on your statement) can take 60–90 days.
- Approved refunds are returned to the original payment method.
3. Travoplanners Service Fees (All Non-Refundable)
Cancellation Fees
Service Type / Condition | Travoplanners Fee |
Domestic Travel (Low-Cost / Basic Economy) – Within 24 hours | $50 per ticket / service |
International Travel (Low-Cost / Basic Economy) – Within 24 hours | $75 per ticket / service |
All other services – General cancellation/refund processing | $50 per ticket / service |
Change / Modification Fees
Service Type | Timing | Travoplanners Fee |
Domestic Travel | More than 7 days before departure | Up to $100 per ticket / service |
Domestic Travel | Within 7 days of departure | $150 per ticket / service |
International Travel | More than 7 days before departure | Up to $200 per ticket / service |
International Travel | Within 7 days of departure | $300 per ticket / service |
Additional Non-Refundable Fees
Fee Type | Description | Amount |
Booking Fee | Applied to every booking | $20 per passenger |
Surcharges | Required by regulations or providers (separate from fare & taxes) | Minimum 22% of service cost |
Processing Fee | Covers procurement, fulfillment, quality control, and servicing | Up to $30 per ticket / service |
Phone Service Fee | For bookings, changes, or cancellations handled by phone | Up to $50 per ticket / service |
Premium Service Fee (First/Business Class) | For First or Business Class services | Up to $150 per ticket / service |
Premium Service Fee (High-Risk Cities) | Bookings from/to certain high-fraud locations | Up to $100 per ticket / service |
Premium Service Fee (Non-US/Canada) | Services originating outside the United States or Canada | Up to $75 per ticket / service |
Paper Ticket & Shipping Fees (when applicable)
Fee Type | Description | Amount |
Paper Ticket Shipping (US) | Second business day delivery within the continental US | $25 per transaction |
Paper Ticket Shipping (International / AK / HI / PR) | Delivery outside the continental US | Minimum $45 per transaction |
4. Special Considerations
- Travel Credits: Many providers issue credits instead of cash refunds. Credits have expiration dates and may require payment of fare differences.
- Pricing Errors: If an obvious pricing mistake appears and the ticket has not been issued, we reserve the right to cancel and refund in full with no penalty.
- Chargebacks: You agree not to file a chargeback for non-refundable services or valid fees. Unauthorized chargebacks will incur a 50% penalty plus any bank and legal costs we incur.
5. Your Responsibilities
- Valid passports, visas, vaccinations, and all travel documents
- Accurate passenger names that exactly match the ID
- Confirming baggage rules, seat selection fees, and ancillary charges directly with the provider
- Providing a valid phone number and email at booking
6. Travel Insurance (Strongly Recommended)
We highly recommend purchasing travel insurance at booking. It is often the only way to recover money for trip cancellation, medical emergencies, or other covered events.
7. Contact Us
Phone: +1 (844) 869-3977 (24/7)
Email: support@travoplanners.com
Website: www.travoplanners.com
8. Policy Updates
Travoplanners may update this Refund Policy at any time. The latest version will be posted here with the effective date above.
By completing a booking with Travoplanners, you acknowledge that you have read, understood, and agree to this Refund Policy and all applicable third-party provider rules.